Frequently Asked Questions

What are the Requirements for New Passport or Passport Application Replacement?

The requirements for passport application include preparing an electronic identity card (KTP elektronik), family card (kartu keluarga), and supported by an original and a photocopy of birth certificate/marriage certificate/diploma. For the replacement of passports issued in 2009 and later, it is sufficient to bring the electronic identity card and the old passport (not applicable for passports that are lost, damaged, or issued by KBRI).

 

Can passport requirement documents be replaced by other documents?

If the applicant has not obtained an electronic identity card (KTP-El), it can be replaced with either a substitute certificate or a letter of recommendation from the local civil registry office.

How should I proceed if additional documents are requested beyond the initial requirements?

We apologize for any inconvenience you may experience. Passport issuance encompasses both service and law enforcement aspects. If, during the process, there are indications that the purpose of the passport application does not align with the information provided during the interview, officials may request additional documents beyond the stated requirements to enhance the applicant's information.

What is the current standard fee for processing a passport?

The current fees for passport processing are as follows:

  1. Rp350,000 for a regular passport with 48 pages, and
  2. Rp650,000 for an electronic regular passport (e-passport) with 48 pages.

How to Get a Passport Queue Online?

Applicants can submit applications for a new passport or passport replacement through the M-Passport application available on both the AppStore and Playstore.

What are the requirements for obtaining a child's passport?

For the requirements to process a child's passport, please prepare the electronic identity cards of both parents, family card, birth certificate, marriage certificate, and the parents' passports; include both the original documents and photocopies.

Where can I apply for an e-passport at immigration offices?

Presently, electronic passport applications can be submitted at 27 immigration offices across Indonesia:

  1. Kantor Imigrasi Kelas I Khusus Jakarta Selatan,
  2. Kantor Imigrasi Kelas I Khusus Jakarta Barat,
  3. Kantor Imigrasi Kelas I Khusus Soekarno-Hatta,
  4. Kantor Imigrasi Kelas I Jakarta Utara,
  5. Kantor Imigrasi Kelas I Jakarta Timur,
  6. Kantor Imigrasi Kelas I Jakarta Pusat,
  7. Kantor Imigrasi Kelas I Tanjung Priok,
  8. Kantor Imigrasi Kelas I Khusus Surabaya,
  9. Kantor Imigrasi Kelas I Khusus Batam,
  10. Kantor Imigrasi Kelas I Khusus Medan,
  11. Kantor Imigrasi Kelas I Khusus Ngurah Rai,
  12. Kantor Imigrasi Kelas I Manado,
  13. Kantor Imigrasi Kelas I Semarang,
  14. Kantor Imigrasi Kelas I Balikpapan,
  15. Kantor Imigrasi Kelas I Malang,
  16. Kantor Imigrasi Kelas I Surakarta,
  17. Kantor Imigrasi Kelas I Tanjung Perak,
  18. Kantor Imigrasi Kelas I Makassar,
  19. Kantor Imigrasi Kelas I Polonia,
  20. Kantor Imigrasi Kelas I Tangerang,
  21. Kantor Imigrasi Kelas I Bandung,
  22. Kantor Imigrasi Kelas I Bogor,
  23. Kantor Imigrasi Kelas I Yogyakarta,
  24. Kantor Imigrasi Kelas I Banda Aceh,
  25. Kantor Imigrasi Kelas I Jayapura,
  26. Kantor Imigrasi Kelas II Depok, dan
  27. Kantor Imigrasi Kelas II Bekasi.

 

What should I do if my passport is lost or damaged?

If the passport is lost or damaged, the applicant can visit the nearest immigration office directly, along with a letter of proof of loss issued by the police.